Quick and Easy process....like this Dealership..Got an X5...I was out of there in less than 2 hours..Thanks Serj...
Performed the regularly schedule maintenance on my 2017 530i. Called the day before and got an appt. for the next morning (7:30 was the earliest). Dropped the car off, received complementary Uber to my office and then from my office back to Pacific BMW. Car was thoroughly serviced and washed. Flawless experience! Thank you!
Yesayi and Ray made the experience and process so easy and enjoyable. I keep raving about how great they were. I would recommend anyone see them for assistance with getting a new car.
The only problem was that I was not notified clearly, called or texted when the car was ready for pickup after they texted the video .
Pacific BMW continues to be our family go to store for cars! Everyone at Pacific BMW makes the customer feel so special . Always courteous, always patient and professional and always happy to help.
I live three blocks from Beverly Hills BMW, but always drive to Pacific for service - they are just so much better in terms of communication, honesty, and service. Even though I'm out of warranty now, Pacific just can't be beat when it comes to regular services (and recall work - as I had just had done). I had some pretty major warranty/recall work done over the last two years and I always appreciated the step up from other dealerships due to Manny's communication and followup - even via text which is perfect - so I always knew the ...
Henry Burmayan took excellent care of me. Explained everything that needed to be done to my car plus obtained a loaner car for me which I greatly appreciated.
Came in with a noise in my wheel-well. Was kept informed as to the status. Thought that the service would be done in a day, ended up taking a few. Was great to have a loaner vehicle.
Brought my vehicle and ask for top off, TPM and wash, and it was a breeze. Done in a huff. Thanks, guys! Be back as soon as needed, knowing my vehicle will be taken cared of.
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