Henry was great. Communicated well. First time doing service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful of the inspection.
The staff was very professional. My service advisor, Remy Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you.
Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacific BMW Service team for keeping things "normal."
Professional, fair and extremely friendly. I will always refer people here even if they live as far as the OC! My only negative was with this specific experience was lack of communication on status. I'm pretty sure COVID-19 was to blame though!!
Linda Denton contacted me via text for a recall and set up the appointment for a house call. They called me 30 minutes before they arrived (right on time) and the air bag was replaced within the time it took me to finish my breakfast. Amir AboulEla
Manny was very professional, organized, knowledgeable and took his time to help me with the issue I had with my BMW. Thank you Pacific BMW
Amazing service from Galo and Salvatore, BMW experience was top notch! When I received the car it felt as though it was the 1st time.
The service was excellent.Amie Gasabyan, made everything super easy for me. I will sure recommend BMW in the future because of her. The most important thing for me is the quality of the services.
Great customer service. But my car appears to have a chronic issue and the techs can’t seem to figure it out unless they get an error message on my car. They keep saying my high idle is due to low octane gas. I only use premium which is 91 in California. So the reports are incorrect. But service advisor and overall customer service is great.
Thanks to Manny Cruz for being friendly to us. They have fast service . And Manny Cruz have always time for us. .they fixed all our problem in our car.Thank you BMW
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