Pacific had the exact car in color and equipment we were looking for. Drawn by the extensive pictures available on the internet, it was easy for us to get a good impression about the car. Upfront Carfax was available, and help provided by staff was super as well. Prompt replies to emailed questions, text and phone calls. Well done.
Great customer service , don’t make you wait too long, very respectful, had a brand new x4 for a loaner, staff members they treat you like you’re a king.. Thank you guys..
Easy Appointment Process Awesome Reception Remy Carretero was very nice and professional, and took the proper time to listen to my concerns and wrote the down carefully Car was ready in less than a day And the problem is solved, despite the fact that there was some diagnosis challenges I was provided with a rental car And communication was at its best One of my best experiences of my life Basically I will have BMW take care of my both cars from now on Very Honest, quick and professional
If you ever visit Pacific BMW for service, make sure you make your appointment with Narek Petrossian.He is a consumate professional who not only knows about BMWs but also providing top notch customer service.In my case, I brought my car in for routine service and discovered that there was an issue with my extended service plan. Fortunately, Narek went out of his way to try to resolve the issue, even though he didn't have to.Next comes Edgar Oganesyan, Narek's manager, who authorized Narek's actions, which I dearly appreciate.I guess what I am trying to say is that Edgar could of just referred me to Corporate where I would have to waste countless number of hours.In closing, good customer service trickles from the top down, hence Edgar and Narek are a prime example.Definitely Recommended!
I always have a GREAT experience at Pacific BMW. They are like family! Customer Service PLUS!! Thanks to Edgar, Manny and the crew! Nothing but good things to say!
Gilbert is amazing. He is always going out of his way to assist me. He's responsive when I reach out to him, and he has always made our appointments smooth and easy, even when I show up with two kids. Thank you Gilbert for always providing outstanding customer service.
Gilbert was awesome and very helpful. He went out of his way to help me with my service experience. They promised me two hours and it took them less than two hours.
Service Advisor "REMY CARRETERO" is BEST.It's very kine.
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