Customer Testimonials
Everyone was very professional and accommodating. They made the process smooth and stress-free. I would highly recommend Pacific BMW and will consider it in the future.
I'm loving the automated appointments and communications. It seems that all goes so much smoother and faster. Henry was super attentive and efficient. thx.
Great service friendly I waited little bit but they were very polizetic I would come back again for fast service and convinent location thank yo
Outstanding customer service.
Pacific, as always, provided me with great service. Marco is professional, has great follow up and is exceptionally efficient. I’d recommend them to anyone.
I had a great experience. Gilbert was very helpful and effective and took care of all that needed to be done in a timely manner.
We had great experience with Gilbert at the service department . He did great job in fixing the car . We are very happy with quality of work and service.
Very good customer service. My vehicle problem got fixed gast and easily. Friendly environment, perfect service. I am satisfied 100%. Thank you so much for your service
Great customer service for my annual service. Excellent communication with video and text sent to keep me updated before and during service check. Work completed quickly.
How was it ?? Quick ! Easy ! Did care ! Keep this level !!!! That was my first time visiting this dealership and I really feel comfortable. Thank you guys!!!
The best customer service they are so friendly They treat you good and fast and the most important thing we are safe thank you for BMW
Great service always!! Justin is awesome! Always provides me with the best service, great guy!! BMW service is hands down the best over all other makers!
Narek is very professional and he answered my concerns and questions right away via phone call or text. The car was ready very fast and they loaner was ready as soon as i got there
Great sales and service experiences over the past 5 years!
Frank was amazing and patient !!! Thank you for my beautiful new 430i❤️ First time herr and will recommend to all my friends .. keep up the good work
Arthur was professional and focused on getting me my new car. Financing was efficient as well. Happy with my experience and will recommend you check out Pacific BMW for your next purchase.
Gilbert was very professional, communicative, and punctual with my car/service. He managed the tasks very well. He has always been there for me through various cars/years.
Pacific BMW service center is always on top . Always helpful and professional. Willing to help and always do beyond my expectations . My advisor Henry B. Is the best ! BMW and their service 👍🏻👍🏻👍🏻
This is jot my first time to purchase a vehicle from there and certainly wont be the last time. I Love the the car buying experience at Pacific BMW.
Excellent service - both sales and maintenance
Justin Ko is really easy to work with and takes care of all my needs every time I come in even on a short notice.
Amie is an outstanding service advisor. She helped me to combine two different automatically generated service appointments into one convenient visit. When the work took longer than expected, Amie provided me with a loaner and made sure that I was not inconvenienced.
I love Pacific BMW. Gilbert is the BEST. And the loaner car accommodations are nicely streamlined with the ability to upload insurance card in advance. The check in people are also friendly and welcoming. Really excellent service at Pacific BMW!
Gilbert Poghosyan always provides excellent customer service. Excellent communication with him and he provides up to the minute updates. I have been a loyal customer and plan to continue to do so.
Honestly, best BMW dealership in LA. I took my 2017 X1 in for an alignment and rotation, I got an honest assessment of work needed (new tires I wasn’t expecting). But when it came time to pick up my car my service manager let me know they also found a leak in my water pump and they went ahead and replaced it...for FREE. A $1600 job that they just threw in for free. They’ve won my business away from Beverly Hills BMW. Customer for life!
Amie is always friendly, attentive and responsive. It is a pleasant experience working with her as the process is always smooth and efficient. I am very pleased by the overall service.
Excellent service given by Service department - Justin Ko. Received the car on time, clean and in great condition. Would love to come back again for the next service.
Great and friendly service. Have been bringing my car in since 2018.
Excellent service, satisfied customer. Everything was thoroughly explained and all my questions were answered properly. Gary is the to go guy for any BMW needs.
excellent service, professional work, good communication.Gilbert is doing his job very well starting with calling back and ending up with explaining all the issues with the car.
Excellent communication with advisor very knowledgeable best quality service and my is done before the schedule time was very good condition clean and polished thank you
I had such a pleasant car buying experience here. Robert and Ray made the whole process very easy. They were patient and made sure to give me the best options that would work for me long term. I would highly recommend Pacific BMW to my friends and family and I love my car.
Fast, friendly, efficient, great customer service throughout my experiences w Pacific BMW. I have been a loyal customer and plan to continue to do so.
The delership service was very good in service. Everything went really well and everything was really good. I am happy with this place because it was amazing!!
Cost is not always a factor when having my car serviced, most important to me is the service and the ability to get good results.
Good service. Reliable and professional quick in on time
I am thankful to the staff working at BMW and I would definitely recommend everyone to take their cars there for their service. Thank you all!
Galo is the Best! Your car is in good hands👍 Nothing to worry about schedules and he’s always on top of the services and time.
Arthur was great, very accommodating, no pressure sales person. It was a pleasure to do business with him. He also followed up and kept his word which was really refreshing.
Excellent service, fast, friendly, professional, super organized a fabulous stress free experience was a pleasure to have my car service at u location great job
Narek Petrosyan is an exceptional service advisor! Narek is extremely customer centric, dependable and open/honest. Would highly recommend Narek! Give the man a raise!
The service rep Galo is both courteous and patient to listen to my concern for the noise came out from the suspension area while braking. He offered a test ride with me to document the sound so he can relay the ingot to the technician.
Quick and professional. Did the job as it was expected. Never had a bad experience in pacific BMW. The video of service is very useful to know what is going on with the car.
service is good and service employees are very helpful.
Car was due for 16000 mile service. An appointment was automatically made and service items was automatically listed. The Service was completed in about 2 hours. Staff was friendly and helpful.
BMW have the best customer service they are so fast the most important thing they’re so safe and they treat you very good thank you for BMW
Great transparency on what was needed and what needed to be done. What was and wasn’t covered under CPO warranty was very clear. Appreciate their professionalism.
All at Pacific BMW were professional and friendly. Not only in attending to the car but able to get a loaner car for the morning. Very much appreciated. Thank you team
Nelli and Lucy were absolutely wonderful! They gave me some of the best service of any dealership I’ve been to. Low stress, low pressure sale. No arm twisting. I would want to buy another BMW from them two in the future
James Kim and Pacific BMW really went above and beyond in helping me choose my car. James Kim was able to answer all my questions and was very professional and easy to work with.
Good customer Service. Arthur was Great! Lucy was extremely efficient with the paperwork. Friendly staff!
My service advisor Gilbert Pogosyan was great. He is very knowledgeable and always answers any questions I have in a friendly and professional manner. He also provides solid estimates as to when he thinks the vehicle will be ready.
Staff was nice. Service was fantastic. Deal was ok. I am busy no time for more words Bottom line happy and satisfied . Need coffee in the lobby
Pacific BMW is fantastic. You know you’re going to get a good deal here and the team is always professional and easy to work with. Couldn’t recommend it more highly!
They were so helpful and knowledgeable.
Great process fixing my car, Loved that you guys gave me rental. Biggest Issue was on pick up - took a really really long time to receive my car.
Narek is awesome. He was very helpful, informative, and efficient. I appreciated that he kept me updated on my vehicle status throughout the process. Also, Yesayi leased me my vehicle. I can’t think of a more pleasant, knowledgeable, and accommodating sales guy that I’ve ever met. Can’t say enough good things about him. His excellent customer service has caused me to send people to him and BMW. I will continue recommending him! Yesayi is the best.
There are nice salesman and better service...
Excellent customer service and flexibility James so kind and easy to talk with and very helpful explaining the history of the car and details.
Absolutely love the service
I just moved to California and have had a terrible experience in Indiana. Pacific is a really amazing place to get your BMW fixed. Also they go above and beyond and give customers convenience priority. My Uber was taking longer than expected the managers didn’t hesitate one bit to ask one their employees to drop me home in one of their cars. Also the video is a nice touch that I hadn’t seen till now.
Easy to make an appointment with a loaner, awesome loaner (bright blue 330i!), easy to pick-up. Everything works! My favorite dealership for warranty service!
Best dealership ever. Always highly professional, honest, and efficient. The advisers and everyone else are courteous and friendly. The dealership is immaculate and follows all safety requirements.
Great, friendly, and prompt service. Gilbert was very helpful. I received my vehicle in a timely fashion. The service department attended to every detail, from the oil change to the arrangement of the Uber in a prompt and efficient manner.
We initially had a bad start we had a sales rep that didn’t take us seriously because we were young. We were connected to Adees by the luck of the draw. He was amazing negotiated over the phone and gave us the best reasonable price and was on top of his game. Had a great experience. Islam in finance was great too he had us out fast and was very friendly.
Galo is the best. He has been my advisor for many years. He is extremely helpful in making sure I get exactly what I want fixed, I always have a great experience.
As always great experience. Gilbert is the best, super easy and smooth. I called him on Saturday and he manage to schedule an appointment for me same day and provide me with loner car. super satisfied and happy. Thank you Gilbert
Great service employees. They were very helpful.
The service was great! It was super easy and fast. Justin's communication was very clear and friendly. Plus my car was ready to go once I got there to pick it up so I didn't have to spend any time waiting for it. Very happy!
Soran is the best! 3 years of service, from leasing my 430i and helped me with buyout and then any random ad-hoc tasks that I always bother him for. Excellent car, very reasonable price, and Great experience at Pacific BMW!
It was the the best BMW sales experience that we have ever encountered. Adees, Lucy and Thomas were very professional, and we never felt pressured throughout the sales process.
Rene provided the absolute best experience! He was extremely helpful in making sure we got exactly what we wanted. We absolutely recommend him for the purchase or lease of your next BMW!
Service advisor was friendly and helpful. Worked with me to see that I was taken care of. Car was returned clean and running smooth That’s all I ask
Amie is great - as always. She always makes the process easy. I also really appreciate the videos sent by the techs to show you exactly what’s going on with your car so you can be fully informed.
Everything is professional there .
As always the service experience was painless, pleasant and efficient. I've taken my X1 to this specific BMW service center for years and have never been disappointed.
Thank you Henry. Great communication. Handed my questions well. Understanding and logical. Easy to work with. Patient. I like the new feature of video of my car diagnostics .
Excellent customer service!Manny and Narek made everything so easy and quick! So friendly and helpful!
Addiss was amazing. Not only did we great a good deal but he delivered the car the same day but showed up with 3 teddy bears for the kids.
I realize my problem was unique. Took a long time to solve not enough feedback daily. I had to fly home to Seattle and needed better daily feedback to arrange a flight back. Everything else was great.
Very nice and kind services they are providing. Efficient and nice work done! Manny was nice! Responds well and quick! Awesome job! Thank you all.
Great Service, Narek is wonderful! He always is friendly and helpful. I've been coming to Pacific BMW for a few years now, and always had great service.
Good customer service department
Narek is outstanding. He makes it a very smooth process with amazing customer service. Everyone is very friendly and professional. I would highly recommend Pacific BMW to all my friends and family.
Gilbert kept me appraised of what was happening throughout the service visit, including a very impressive technical review video. This was one of my very best experiences with service at this dealership. Gilbert was the perfect person to work with.
We had another excellent experience doing a lease return and acquiring a new lease.we were satisfied with our experience and look forward to working with the team again .
service experience is awesome. people are friendly and efficient. use of video is smart
This dealership is always clean & efficient. Communication is perform very well , so that you will have good understanding as to the problem. They back that up with a text video/w the mechanics. You get visaul idea, making me feel comfortable in the procedure. Thank you Pacific BMW. ✌😊
I like the customer service and their service.
It was quick and easy! Nelli took great care of us. We purchased a used certified BWM i3. We originally came in to see another car, but it had been sold. They honored the lower price for a very similar car. We appreciated that!
Everyone from my Sales person Robert Darebityan, the Manager Thomas Kamenos and Gary from Finance was excellent in providing a best in class experience during the sales process
Gilbert is the only advisor I see at Pacific BMW. He is always courteous and professional, and I appreciate his flexibility and open communication about different options when it comes to my car.
Like always the service was excellent the staff was very nice and the video that the mechanic sent was out of this world thank you so much for fixing our car
Service was Fantastic , My Service Coordinator Vanessa was AWESOME 👍 Thank you
Galo has always been responsive professional and knowledgeable. He makes sure I get great service whenever visit the service center. Thank You for great service.
Amie has been great but I cannot say the same for the valet and check-in process. It just takes forever for them to pull up the car. I had to wait 30+ min for my car to be retrieved. Not to mention the absolutely horrendous check-in process when you drive up. There is always a log jam there which in turn creates a log jam for the valet retrieval. I love bringing my car in for service here because they do good work and Amie is wonderful, but I waste about an hour in total just trying to drop off and ...
Manny was very helpful, friendly. Nice guy.
Service was fantastic. Gilbert is the best service coordinator ever met.
Great customer service every time.
Henry always takes great care of me and my old-skool M-Roadster! Great sense of humor and pretty good taste in watches as well.
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