Customer Testimonials
Always a 5 Star Experience at the Pacific BMW Service Department. My preferred service center.
Amie provides world class service. She's knowledgeable, helpful and efficient. I trust her judgment completely.
My favorite neighborhood dealer and I’m customer 25 years almost fast service everything they do the beast are good people’s
Love, Love Love, Pacific BMW... Service is great, parts department is excellent. Hands down the best dealer around
Henry is great. He always takes care of my car and makes sure I get the best service everything!
Great, friendly, and transparent service. Very thorough and detailed. Honesty and timeliness is very important to me and Pacific delivers. They were able to get in same day and the use of video sharing to show the issue with the car is extremely benifitial.
John is the best service advisor!
Picking up my freshly washed car was fantastic - just a day later than we expected.
Excellent services & very good customer service behaviors & everything was on time & I’m pretty much satisfied.
Fantastic! Galo is the best I can’t say enough good things. Friendly and fast service.
Everyone was very helpful, it was very organized and efficient. I had to wait a little but everything was taken care of
Friendly, professional, and caring service. Knowledgeable and took care of what I wanted in a car. It was a pleasure doing business
Awesome work and great communication with clients! Highly recommend choosing Pacific BMW 🙂
Great service, quick and easy. Everyone was kind and helpful during entire process. Justin did a great job.
g o o d, g o o d g o o d g o o d
Fast and friendly service if you’re not letting me proceed with less than 15 words, then you’re not going to get a better survey.
The wheel lock nut that was damaged in a prior visit was removed and replaced properly.
Part wasn't ready but service advisor will coordinate. topped off coolant which was nice.
I took my car for light services on Wednesday and employees in that dealership showed me excellent service. I got loner car and next day my car was ready. EXCELENT JOB
Great customer service and very helpful. They do the service of vehicles in a timely manner and also have great communication with customers
Can you imagine flying to Glendale,CA from Bay area to buy a car ? Well, it was all worth it. This was the best experience we had buying a car. Hands down. Khachik (aka Chris) Keheyan is the guy at Pacific BMW who made this happen. Buying remotely was a challenge but Chris took time to go over the car and details via text, picture, face-time with family. He was upfront and honest about things he knew and things he would find out - which he always did. Once we decided to buy the car, I flew there (<1 hr ...
Justin Ko my service advisor was very professional and thorough. He addressed all my concerns. The service and the warranty repairs were completed at the same time, which saved me from going back.I really appreciate that.
Super friendly & responds quickly
Excellent customer service. They really know how to work. I highly recommended this BMW location.
Amie and the service team took care of me and any extra issues. Thanks for following up with a nice service video!
We had a very pleasant experience with Robert and with the finance manager. We are happy with the car. Thanks very much
Salesperson was great. Communicated well through the whole process. Finance manager was friendly and helpful
Ara was very responsive and patient. The team was very quick at completing the paperwork.
Outstanding service! Great job! Always kept in touch with me about the status of my car.
Had the best experience with Pacific BMW! My advisor was easy to work with and the process was fast. I loved getting video text messages showing the progress on my vehicle.
Great service, washed my car and everything was checked, they even sent me a video of my tire tread.
Type of services offered
After not much help from the dealership I had been leasing from for the last 9 years, I called Pacific BMW and was connected with Adees. Due to the chip shortage it's extremely difficult to find what you're looking for within price range. Adees went the extra mile to find me a loaner (that was in perfect condition) that I was able to lease. The process was one of the best experiences I've had with a dealer and Adees was readily available to answer all of my questions. Will definitely be staying with them for future!
Like always I get a professional attention . I am glad I chose them, quick friendly service.
Vanessa was terrific and my car was ready in 4 hours which is what she told me. My car was so clean too. So much ash in the air lately. Always happy with the service here
I have been working with Narek and he always provides great assistance. He is always very nice and helpful.
My car needed the yearly service and I got an appointment with Narek. He had me in and out in the same day. It was awesome! Would highly recommend him as your service advisor!!
Excellent & professional customer service by Edgar Oganesyan. Always strives to keep customers happy & satisfied! Thanks
Service went well and appreciated having a loaner vehicle. Gilbert was courteous and very professional.
Good experience very professional. Amie was very helpful. Facility is clean and good layout. Car loan department was very quick and helpful.
Easy to reach & make appointment Did a good job with the service had it ready when they said
Always Good service , very professional Justin Ko gets the job done reliable and man of his word
As always, great service. And very convenient from our house. Service advisor Justin Ko is excellent servicing us👍👍
Good smooth and very elegant Very professional and very friendly especially venieca Thank you for the help
Excellent very good service I didn’t wait to long so I was happy it was nice
The most important thing is the purchase of the vehicle went smoothly without any hiccups. Sales representative was very nice and knew everything about the vehicle. Helped me with apple car play setup.
I received a video of what worked was going to be performed and what was found wrong apart from what I took it in for. It took a few days but my car feels a lot smoother and better then when I took it in. Thanks to the Service Dept of Pacific BMW!
good service, excellent customer service, friendly saleman, very appreciate, thank you very much, will come back again
Always goes above and beyond. They have a helpful kind staff. They take care of you.
The organization of appt. the inspection of the vehicle sent in the video was nice. The updates when it was worked on and finished was great. The service technician was very accommodating
I went in to explore options for pre-own plugin hybrids for my company and came out with two beautiful 2018 phev BMWs, factory certified, at very fair prices. The whole experience was positive and professionally from the initial greeting to getting my cars detailed and fully prepped to be driven away. And when I had a follow up question the Finance officer was right there for me, as was the Director. Terrific experience first to last, thank you.
service of pacific bmw is excellent! specially serviceman John Vazquez is very kind and nice
I can trust service department.everybody so nice and organized . I have been with Pacific BMW more than 20years . I ‘m happy & comfortable with them .
Overall good but service took two days and inside was dirty when the car was returned
Just got my oil changed fast quick and done right. Anytime I visit, the team members that see me always greet me with a pleasant demeanor and makes me feel at home there.
This is the second 3 Series I've gotten from James. He's knowledgeable, patient and friendly. I'll definitely be getting my next one from him as well-
I always trust my service advisor Narek and all the staff to do an outstanding jo every time I take my car for service.
They took care of me, no hassles. Got the inspection video and the check engine light issue was fixed.
This service center offers consistent exemplary performance and is my only choice for vehicle maintenance and repair.
My mom and I came in to look at their inventory, there was a group of guy workers standing around the front desk engaged in conversation with each other. We stood nearly right in front of them for a good 5 min and not once was greeted or checked in on. Eventually I had to interrupt their conversation and ask if someone would be able to help us which is when one of them called Nelli over to assist. Nelli was super sweet, she knew the inventory, answered every question we had, she never made us feel pressured into buying. We ...
Arthur Anjelian is awesome! It was best customer service and purchase was done very quick. he is very nice and knowledgeable.recomended 5+ star.
Frank Maharajh helped me. I always go to Frank when I need advice on buying a car. Frank is charismatic, his knowledge and insights are deep and on-point, and he just has the best personality of anyone I know. Recommend 5 stars!
Had a great service with them. Clean and comfortable waiting area. Detailed service and video report.
It was best customer service the took care of very quick and purchase was done if few minutes.
Narek Petrosian is by far one of the best Service managers I have ever worked with. He is very helpful and knowledgeable. He always takes care of any service needs for my X6 in a great timely matter.
Excellent service and service advisors. Smart and very good communication. Recommend 5 stars. Also convenient!
Pacific BMW did an email showing a video of the problem for the tire to be replaced. In addition I received an email that my vehicle is ready. Awesome. What a big update.
Jerry is the best! He works with you to find what you are looking for.
Service was quick and punctual. Employees were also very nice and the representative Justin Ko was very helpful with the process.
360 view was fixed, and both SB's applied. Thank You for the quick fix.
Fast quality service on time with video loaner car was brand new with no wait time
The Best sales team with The best sales manager ever! If anyone has an interest to purchase a BMW, I Will refer and recommend to the same sales Team!
Ara M. our sales associate made our experience one of the best for a car purchase. He was professional and not pushy making it even more enjoyable to give him the sale.
Henry was terrific! However, it's very odd that you require a review to be at least 15 words long. All you're doing is discouraging short reviews.
Pacific BMW is pretty Great with their customer service. We had a pretty smooth buying experience here. Rene Karimyance was awesome and handled everything with an ease along with the management department.
Very patient and helpful and always responsive. Made the sale experience much easier and pleasant. Would definitely use them again and can’t thank them enough for all their assistance.
This is my 7 BMW bought from the same dealer, always offered the best service
Familiar and friendly. Video review being sent beforehand is very helpful. Will recommend to others
It’s quite fast and nice, I am satisfied with Manny’s patience and welcome!
Thank you for the Awesome Services in BMW Of Glendale.We do oil change. Thank You.
Soron was fantastic and pleasure to deal with from the onset. Had a wonderful experience with the entire team.
James always been so helpful when we get our cars from Pacific BMW. Isam in finance also explained every step and we were done so quickly.
They did a great job with the work. But got it back later than expected.
Rene was very professional, knowledgeable, and courteous. He did not try to sell me a car, he showed the different options to me with in-depth knowledge on the differences between the 2 options. What I also really appreciated and made me choose Pacific BMW is the fact that they did not try to charge me a premium on the car because there was high demand and low supply, or a supposed discount for already being a BMW owner (which is in fact a discount on an additional premium that I had experienced in other BMW dealerships). Rene was very responsive. It ...
Took my M4CS in for service recently and spoke with Henry Burmayan and Edgar Oganesyan, I am so great full for their service and level of quality, They go out of their way to make sure that their customers are more than satisfied. They understand what their customers and they make sure to satisfy them in any way possible. By far the best team I have been with Thank you Henry and Edgar for all your help Simply amazing.
Jerry was great to work with, helped us wrap up all the numbers and paperwork very quickly, especially in light of the inventory shortages everyone’s been experiencing.
The Sales and Finance Department personell that i worked with were upfront, accomodating and very easy to work with. Overall a very good and fruitful experience.
The service department was extremely busy. Was very surprised by the turnaround. All employees were courteous and helpful. Had a loaner as requested. Thank you
Great customer service and honest people. Never had a bad experience and I plan to lease all my cars through this dealership. Management there is very customer service focused.
Speedy service and great customer service = happy customer thanks pacific bmw
Like always an excellent experience Great price for the oil change service with the special offer I received by email. Thank you to John Vazquez, Edgar Reyes and Pacific BMW Glendale Team
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