Customer Testimonials
Had another amazing experience at Pacific BMW! Bob is truly the best. He helped me lease my first BMW three years ago, and when it came time for a new car, I initially planned to keep my current one. But Bob worked his magic once again and helped me drive off in a new BMW with an upgraded series! If you’re in the market for a new car, Pacific BMW is the place to go, and Bob is absolutely your guy. Ask for him, you won’t be disappointed!
Ara, it's me Beverly, I'm so happy with my new car. You did an exceptional awesome job you've made my dream come true. I've been loving BMW since I bought the X3 on 2008, then X2 on 2019. It was paid off but it was salvaged while parked in the street. I'm happy so very much for getting me this X2 approved . I love it. Thank you so much.
Juan my sales rep was amazing very professional and great customer service. No pressure at all
Excellent experience, all around. Nelli was wonderful to work with!!!
I worked with Sogol and Isam on the lease buy-out of my car recently. The process couldn’t have been smoother! Sogol was accommodating, easy to work with and went above and beyond to ensure I had a great experience. And Isam made the finance part of things easy and smooth. I would 100% work with them again!
I had a great experience working with Nelli Baghdasaryan. She made everything easy and was able to get the car I wanted, which had to be brought from another dealer. I highly recommend requesting Nelli.
Pacific BMW is always a pleasure to work with. Everyone is professional, helpful and efficient.
I had an excellent experience working with RENE and the entire team! They were incredibly professional, friendly, patient, and knowledgeable throughout the entire process. They made everything smooth and stress-free, took the time to answer all my questions, and never made me feel pressured. Their customer service was truly exceptional, and I genuinely appreciated their honesty, attention to detail, and dedication to making sure I was happy with my experience. I highly recommend working with them, specifically Rene!
Great selection ample sales room, superb customer service provided by Rafy Hatamian and great deal on a X6. Highly recommend.
We had a great experience getting our X6. Rafy was very knowledgeable of both models we were considering and working with him made it easy for us to move forward with our purchase. We’re more than happy with our decision to work with this dealership. Thank you Rafy for your wonderful customer service.
good.service
Today Ana Danielian at assisted my family in purchasing my mothers new BMW. She was very attentive, knowledgeable and kind. Thank you very much!!
Bob was superb. I'm based on the SF Bay Area and he was very helpful and considerate throughout the entire buying process. A shoutout to Martha in parts as well.
I had a great experience buying my BMW i4 with Adess at Pacific BMW in Glendale! He made sure I could come in early to see the car before it was even fully listed, which was such a personal, proactive touch that I really appreciated. He made the buying process smooth and enjoyable, and I’m very happy with my purchase. Highly recommend working with Adess!
Bob with Pacific BMW was approachable, friendly, patient, and helpful through the process of buying my 230i! Would recommend him to anyone looking to buy a new car. Even after buying the car, he helped me set up the features before driving off. Awesome experience with the whole team. Gary from Finance was also very helpful and patient. Thank you! Love my car!
This is our 4th car purchased here at BMW Glendale and I recommend this location Juan is an excellent sales person he always takes good care of us. He’s the best here.
Vahram “Ray” and Rene’s customer service was impeccable. I couldn’t be happier with my purchase and the seamless process! Yervand was extremely helpful with setting up the app and ensuring I am familiarized with the system settings. Thank you!
Had a great experience buying a car from here. Nellie was very knowledgeable and make the process very efficient.
The customer service was fantastic and very attentive, thank you so much.
Artur Oganyan was a great sales person. He spent the time to make sure I was able to view all the options. I never felt rushed or pressured. He even supported that I needed to check with another dealer before closing the deal. It gave me piece of mind that my purchase was the right one. In the end, the team at Pacific BMW was excellent, very personable and knowledgeable. I will definitely come back in years to come for my next purchase.
Jerry G did an excellent job helping me choose the right car and made the entire process very smooth and easy. Love my new car and will definitely be back to upgrade with him.
Anna at Pacific BMW is wonderful! She is friendly, professional, and attentive, making the experience feel welcoming and comfortable. I really appreciate her patience, helpful attitude, and dedication to excellent customer service. Thank you, Anna, for your kindness and care! I highly recommend asking for her when visiting Pacific BMW.
James was very responsive to my emails and had the car waiting for a test drive the next day. Nelli stepped in and helped us when James got busy, and she was great. We also really appreciated the low key, customer first approach of everyone. We enjoyed working with Finance Manager Lucy tremendously. James gave us a thorough overview of the car and answered all our questions. The i4 eDrive40 was in prime condition and at a very competitive price.
Frank was our sales rep and Ray in finance. Both were amazing, personable and professional! Everyone we encountered was super nice and friendly. Good group of people!
I shopped around at several BMW dealerships, and my experience with Nelli at Pacific BMW was truly unmatched. She made the entire process seamless, quick, and stress-free. For the first time in my life, buying a car actually felt enjoyable rather than a hassle. Her professionalism, efficiency, and customer service were second to none. As someone in the real estate industry, I only wish she were in my line of work because I’d be trying to recruit her to my team in a heartbeat! If you’re in the market for a BMW, do yourself a favor and ask ... Read More Google - Oct 31, 2026
Had an excellent experience at Pacific BMW in Glendale! The service was outstanding from start to finish, and Rafy was fantastic to work with. He was incredibly quick, responsive, and professional throughout the entire process. I highly recommend Pacific BMW and definitely recommend asking for Rafy!
This was the easiest car buying experience I have ever had. Taft was extremely knowledgeable and pleasant to work with.
Salesman Adees, Lucy in financing, and the coordinator there Michelle are amazing individuals! They took great care of me. ADEES got me the exact car I wanted AND with all the specific and particular add-ons and extras that the car can come with at almost the same price! I would highly recommend Adees as he worked very hard for me to get the car I wanted and for everything to go smoothly. If it were not for him; I don’t know if I would have been able to walk out of the dealer with this car that day! THANK ... Read More Google - Oct 31, 2026
Kyle was very good and professional! The financial person who prepared all the paperwork was as good and knowledgeable. Thank you Pacific BMW!
We just left BMW with a new car and the experience and process was amazing! Sogol and Ian helped us through the process and it was the best experience we’ve had. They were both patient, explained every detail to us, gave us many options and at the end we walked away feeling extremely comfortable and confident with our choice. Sogol stayed in touch with us for months before we were ready to purchase and in the process became a friend! Thank you so much for all your help!
Best car buying experience I've had. Bob goes above and beyond for the customer. Highly recommend.
Pacific BMW was awesome. No aggressive sales men and they are legit. Thank you Bob for making this progress easy and smooth. I am Loving my BMW X6 and scored a great deal. I’m a happy Camper and happy to be apart of the BMW family
The best customer service !!!
Artur Oganyan was so great! Came in unsure, and he helped me out with every single thing and it was all so quick. Highly recommend him!
Thank you team for staying late to complete paperwork and smooth transaction for leasing my Beemer 👍
Jerry Gueyikian was absolutely amazing. He was fast and consistent with the purchase. The best and fastest transaction of buying a car that I’ve ever dealt with!
I went into bmw looking for a car and Elijah helped me out. I was a little skeptical trying to weigh out my options with bmw being my last choice. I am now considering bmw as my number one option. He was very knowledgeable about every car and every upgrade option. I hope next time a come in Elijah is there to help sell me a car! Seriously made me want to come back next week and buy!
Sogol was amazing!! She was helpful and responsive, and made buying my car EASY! Couldn't have asked for a better experience.
Juan and James were amazing at helping us find a brand new car. They took the time to look and were very knowledgeable with the brand and models. Thank you guys for the experience. We really appreciate it. Would definitely come back and highly recommend them to friends and family.
Arthur O was great, and the process was easy. Appreciate also the help from Ian.
We had a great experience with Bob at Pacific BMW. We were travelling from out of town for this vehicle, which made Bob’s communication and transparency all that more appreciated, giving us the confidence to go ahead. We love the car and had a seamless experience on pickup, highly recommended Bob and his team.
It was a pleasant experience buying the car from Pacific BMW. This was my second Alpina.
Purchased a car with Anna & she was so kind & attentive! Highly recommend going to her if you are looking to buy a BMW!
Artur Oganyan made our BMW iX purchase easy, and turned a frustrating search into a great experience
Our family needed a bigger car, and we had our hearts set on a BMW iX. The day before we came to Pacific BMW, we test drove one at another dealer. They wouldn’t offer the promotional financing on the car because it wasn’t certified, and they wouldn’t consider certifying it, even though the lower rate would have saved us a lot of money.
So we came to Pacific BMW looking for a comparable iX and were paired with Client Advisor ... Read More Google - Oct 26, 2026
I’ve now closed two lease deals with Adees in over a 6 year span. He brings elite car knowledge and made the process extremely easy and oddly rewarding. As the customer I really appreciated his authenticity throughout the whole process. It felt like he was genuinely on my side from the moment I walked in. I look forward to doing more business down the line with Adees/Pacific BMW.
The minute we walked into your office We were welcomed and felt that this is the place we are walking out with the BMW that we wanted so satisfying about everything Art experience is amazing you have great employees Lucy so knowledgeable I am still telling my family about amazing experience Thank you so much for helping us get our dream vehicle
Pacific BMW was extremely Professional and Juan was amazing through process.. Highly recommend clients to go work with there team.
James Kim is an extremely knowledgeable, friendly and honest salesman. He is also patient and not likely to sell you the wrong car. He’ll help you find the right car for YOU. I would HIGHLY recommend working with him.
Great transaction, I thank the entire team I worked with at Pacific BMW. Would happily purchase another vehicle!
I purchased a one-off BMW M2 G87 from the dealership and I had an excellent experience working with Thomas Kamenos, the Sales Manager, and Juan, who helped me set up the car and paired it with my phone and BMW app. Also Ray in the Finance Department was very helpful. Basically every one at the dealership was friendly and everyone who I made eye contact with greeted me. I am very happy with the new “toy” and I would recommend working with Thomas if you are thinking about purchasing a BMW.
I neaver been there was my first time I got it a good experience.the sale person was very friendly then I got my experience he helped me to I got car dry them
Great experience at Pacific BMW—friendly staff, excellent service, and a smooth, stress-free car-buying experience.
Bob Shehab has officially raised the bar on what it means to have a full service dealership. From helping us find the right model to setting up our phone to control the car, and even referred us to an excellent electrician to install our charger. Thank you, Bob!
Excellent service! They provided everything I needed and they made sure I was satisfied with my purchase.
Ed was by far the best salesman I dealt with at several BMW dealerships in San Diego & L.A. He is so knowledgeable about the cars & was also extremely helpful & just nice to work with. He helped me find my perfect new BMW, a beautiful blue X2, & I am very happy both with my new car & my experience with Ed & Pacific BMW! I’m not sure who the person is who is named in this survey but Ed was my salesman & this review is based upon his outstanding service!
Arthur was incredible. Friendly, knowledgeable, and great to work with. He helped us get into our first BMW. He is the reason we came to the dealership, and he’s one of the main reasons we’ll be back!
Arthur is incredible. He helped us get our first BMW and was a complete pleasure to work with. We will be back, thanks in large part to Arthur.
I have worked with Pacific BMW for the last 7 years and it has been a true pleasure. They always make the experience exciting and enjoyable. Adees specifically has been so informative and really worked with me on all of my options, allowing me to make the best decision for myself!
Overall experience was very positive. I purchased from out of state and Greg helped by recording walk-arounds of the car. I did not actually see the car in person so the video was helpful in my decision making process. The paperwork was all handled digitally, but we had some paperwork that required a "wet signature because I wasn't able to sign it digitally due to technical issues. The finance department overnighted the docs which expedited the process. I think the service was on par with a luxury dealership. Doing everything online and over text is bit nerve-wracking for ... Read More DealerRater - Aug 19, 2026
I have purchased multiple cars at many dealerships.
This is my 4th BMW. I can definitely say this was my best shopping experience. James Kim was polite, professional, and aware of my time. The time spent discussing my needs was well spent. Everything from the test drive to showing me the features and benefits was positive. He gave me his cell phone number to call him if I had any questions on how to use any of the high tech equipment. I had lots! I would be happy to work with James again in the future.
I was happy with ... Read More DealerRater - Aug 18, 2026
Very courteous and professional service and time efficient transaction. Took time to explain all details.
My experience with Ara was excellent. We've bought 2 cars from him now and we've been very satisfied each time.
Everyone was very professional Ara was incredibly helpful and supportive. I had been in a car accident in my previous car and wanted to get a preowned vehicle. Ara helped to make this happen and everyone was great. I highly recommend Pacific BMW.
I did not work with Arsen. I worked with Juan Rodriguez and I give him 5 stars. There was only 1 glitch. I requested the 0 payments for 3 months that BMW financial is offering in my deal, but when I got to finance, Isam said it was not requested, so I thought maybe I forgot. I went back and checked my correspondence with Juan and I did request it and he did acknowledge my request. Not sure who dropped that ball, but I didn't get that and Isam said if I did want that in my deal, my payment would go up.
Very easy dealership experience. The only way anything could have been improved is the tech support. I believe I waited extra time because the dealerships WiFi/Software went down that day.
This dealership is honest, forthright, and one you will return back to as I have.
I received the utmost outstanding customer care and focus from Ian, Adees, Isam and Arsen. As a return customer they welcomed me, found me the perfect vehicle and gave me an incredible deal. I highly recommend them and Pacific BMW for their loyalty to their customers, they extensive knowledge, recommendations and customer support, their professionalism and their commitment to their clientele. Absolutely fantastic experience. Thank you so much!!
I had a wonderful experience working with Rene, Ray and Thomas at Pacific BMW. They were both incredibly helpful, professional, and easy to work with throughout the entire process. This was honestly the best experience I’ve had at a dealership in a very long time, and I would highly recommend them to anyone looking for a smooth and enjoyable car-buying experience!
I ordered a car and the car buying experience was good but communication could be improved. I struggled to pull information out of my sales person about my car's status.
Very good customer relations and service, very clean and friendly and I like the lookation too!!
Worked with Frank & Sogol, and both were very professional and easy to deal with. Quickly came to terms on a car, and Ray in Finance whisked me through the process.
Simon Lee the salesman helped me getting the exact car I wanted and was very helpful.
Fast responses, little hassle, competitive pricing and trade-in.. Financing through BMWFS was excellent, as usual.
Greg and his team were great. As always. I've purchased many cars from Greg over the past 20 years and will continue to do so.
I had the best experience with Nelly and the sales team as well as the finance. I will 100% recommend friends and family to go there.
Friendly sale person and dealership. James is a very knowledgable person and offered good and smooth sale transaction.
Greg Poland specifically was phenomenal in getting the deal done. The process of choosing the perfect car for me at the right price point was essential. Greg did a magnificent job. I will be back to purchase another vehicle from him soon
Nice great job bmw like color is gray look new different 2026 3x beautiful happy
Very patient with us as we took several test drives over 6 months. And absolutely no pressure.
Long time customer. Amie is an outstanding Service Advisor. Amazing customer service after dealing with her for 20 years. Ed Gabreilyan was an excellent Sales Associate. Low key and very easy to deal with. Love my new Z4 M40i
Great experience all around! The salesperson, Ed, was excellent, the process was painless, and the transaction took very little time.
Top customer service thank you for everything My 2 nd car I just buy some dealer
The entire team at Pacific BMW is one fantastic unit. They all took a personal interest in my transaction. They were all professional, polite, courteous, and friendly. they all were sincerely interested in my experience there. I appreciate the service and care shown along with the knowledge that I can call on any of the team should I have any questions in the future. They are all great people. I will forever highly recommend your dealership to everyone that asks. (and those that don't)
I drive from Lancaster California for both my leases and my services because the BMW team and Pacific are top notch in customer service and more. As for James Kim and Eric, top notch, treated me like royalty, I highly recommend doing business with this car dealer ship at Pacific BMW.
Purchase was a snap didn't take all day which we love and they sales person Ara & finance person Thomas was extremely nice and knowledgeable. Car was cleaned and full of gas NO haggling
Staff was very nice and helpful. Answered all the questions I had and made sure I understood the process
I found the team to be amazing! Excellent experience overall! I would recommend Pacific BMW.
I had a great experience with Pacific BMW. Fast and good service and so much willing to help the customers. I am very willing to refer Pacific BMW to others since I was so much satisfied with their service. Not just a trying to sell but very helpful through the end.
Clean friendly everybody tried to help you my sales person was so good to me. I really appreciate it.
This is my 3rd vehicle from Pacific BMW, as always, we had great service, fast and easy, thanks so much to all!!
Very professional and friendly.bob helped and explained everything so clearly.and the lady on finance also.
Lovely experience, had the best salewoman ever, Nelli, who made my car purchase experience a dream come true.
Professional conduct, courteous and forthright.Raffi has helped me with two BMW cars. Sorry I could not make my most recent car lease at Pacific; but as I said I have great regard for sales and service personnel of Pacific BMW.
James was very knowledgeable about the BMW I had my eye on and helped answer every question I had in advance of my leasing it.
