I have had multiple BMWs purchased and serviced here over the years. I drive past five closer BMW dealers to reach Pacific BMW because of their consistently outstanding customer service.
Ami G. is an outstanding service advisor!!! She listens to your needs and delivers everytime. She makes sure she covers the pertinent information before and after your have had service.
I have had the pleasure of working with Amie for the last several years and she never disappoints. She is always so friendly and helpful. She is someone that is going to always go above and beyond. She will always make sure you fully understand what the vehicle needs. I have recommended Amie to all my friends with BMWs and everyone is so happy that I introduced them to Amie. She is simply the BEST!!!
Henry Burmayan has been my service adviser for several visits and each time I was very happy about his attitude. He always did his best in answering all my questions, explaining my cars problems and specifics and doing a quality service job in timely manner. I will be happy to have him as my adviser in the future. I thank Pacific BMW for the excellent service.
Oil was changed and just like last year....it leaks. Brought back to fix. This is time consuming and frustrating. Simple service should not have to be wasting time coming back and forth.
Even though I did not have an appointment I was taken care of promptly and treated very respectfully. Service was excellent as was my buying experience 2 months before. I highly recommend Pacific BMW for service and sales
Serj Guedikian was my sales person. During our communications and sales transaction he exemplified the meaning of courteous, respectful and knowledgeable. I highly recommend working with Serj at this dealership. It all went so smooth.
Manny was excellent, but he did inform us that no brake work needed to be done. The technician on my previous service neglected to reset the sensor. We were a bit disappointed at the lack of attention to detail. Also, we were inconvenienced with an unnecessary trip to BMW. Still, we are happy with our X1.
Narek took care of my cars issues in the best way possible! Highly Recommend, top notch service from an experienced service advisor. Everything was done in an organized manner.
Hands down, this service center wins all excellence trophies from me. The entire experience was positive, timely, efficient, and staff is so professional and knowledgeable.
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