Customer Testimonials
Good customer service and good deals.
Nice and friendly staff. They got me a good deal on my car. Thank you.
Pacific BMW is an exceptionally well run and courteous dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more satisfied. Since BMW owners are pretty loyal customers the big difference is the dealer’s sales and service staff and the folks at Pacific BMW are the best I’ve ever encountered. But most of my praise goes to James Kim, who’s an exceptionally knowledgeable, attentive and thoughtful sales person. He followed up on my order of a new i4 from beginning to end, keeping ...
I contacted the dealership to inquire about a car. Rafy took my call and verified information about the car. I had some questions he didn’t know the answers to so he said he would call me back and he did promptly. We were actually planning to see a car at another dealership but Rafy got back to me first and we ended up going to Pacific BMW instead. Rafy had the car ready for us to take a look at when we arrived. He was not pushy at all regarding the car and we appreciated his approach. We ended ...
Had a great experience test driving a car I ultimately purchased.
Posting this review specifically for Manik Mkhitaryan. Prior to her assistance I may have rated Pacific BMW a different score but she went above and beyond to resolve my issues. She understands about cars, customer service, as well as professionalism. She kept me informed throughout the process, made sure I had a loaner vehicle, and collaborated with her entire team to make sure I as the customer got the best outcome. She is definitely an asset to Pacific BMW and genuinely a kind human.
I’ve gotten a couple of leases from Pacific BMW. Tremendous professionalism displayed here. Steven and Armando were great to work with. Great selection and they have always provided me with a great deal.
Helpful, knowledgeable, concerned, caring, professional, service oriented. What not hesitate to buy a BMW product from them again
I just picked up my BMW IX today and let me tell you what Great Service, I got from beginning to end with my sales representative Nelli, as she went out of her way to pick me up, take me to the bank, and then to the dealership. I would highly recommend Pacific Bmw as They take great care of you. Thanks Pacific Bmw and especially Nelli.
Recently, I bought a used BMW i3s Bev from Adees Zerateain at Pacific BMW and he made it a painless experience. In fact, he went above and beyond. They were painting the bumpers and I asked him if they could plug the license plate holes because I live in NC where front license plates are not required, and they did! It looks fabulous! The car was such a good deal, and had everything I wanted, so I bought it before there were even pictures on AutoTrader. The car was exactly as described and they did a great job detailing ...
Amy Gasabyan delivers honest detailed consultation in service required or advised in all of my service interactions with Pacific BMW. I think back and cringe at some of her advise I didn’t take only to wish I had when her expertise & wisdom came to fruition. Never let go of her!! -Matt
I can gladly recommend Khachik (Chris) Keheyan as a client advisor at Pacific BMW. Chris was friendly, helpful, and down-to-earth. I found a pre-owned vehicle that had just been posted online at Pacific BMW, which is over 100 miles from my home. I was lucky enough that Chris answered my call about the vehicle, as he quickly sent me some photos and a video of the vehicle - before the website had even been updated. Chris kept in contact until the next day when I could make the drive to the dealer. Chris worked with me to reach a deal, and ...
I trust my car for service with Pacific BMW specially Amie she is the best service advisor she knows about my car's what service need to be done more then my self .I have 2 BMW's X1 all services done with Pacific BMW i am very happy with their services and the quality also I feel very comfortable in dealership
Incredibly quick and painless repair, with excellent customer service s My car was hit by a hit and run driver while parked. Luckily there was a witness there who got his plates, but the process of filing a police report, filing a claim with my insurance co, running his plates and identifying his insurance, filing a claim with his insurance, following up w detectives, etc was so tedious and stressful, especially cause I was working like 70+ hrs at the time, dealing w family stuff, and planning some destination trips as the best man of a wedding. When the insurance company ...
Nelli has such a positive energy about her. She was so easy to work with. She went out of her way to get me the best deal on my car. She was very thoughtful, thorough and extremely professional. She will be my go-to Client Advisor for any future purchases I make with Pacific BMW.
We walked into the dealership and Nelli Baghdasaryan provided extremely excellent customer service. My kids in love with their car. Will definitely refer Nelli to every one in need of the vehicle. Nelli is the Best sales agent I had worked with.
Outstanding Service
Always done in a professional and personable manner. My car is taken care of expertly.
Friendly dealership, Gilbert is my service advisor always and he always accommodates. I have been with him for years now
Galo and his crew are very professional and very knowledgeable. Excellent Service. Definitely my go to Service Center!
Pacific BMW dealership is by far the best one. Best customer service, knowledgeable staff, courteous and friendly.
Excellent service from start to finish. Thank you for your diligence and professionalism. Your hard work I'd appreciated.
excellent service, clean areas customer oriented satisfaction great attitude friendly environment helpful safe and great experience
Justin is awesome took care the transaction really great. Hi liked the technology that sends you a video of the repaired
Super happy with the service, fast and reliable , Great customer service and most definitely awesome Staf. Thanks BMW
I love working with pacific bmw. They always go out of their way to help me with my car needs.
Excellent, fantastic, great, awesome, friendly, helpful, quality, customer service, fast, efficient, communication, wonderful, cheerful, exciting.
Justin Ko is always GREAT. Very informative, professional, and courteous. I would recommend him to everyone I know.
Good services and friendly environment. The services advisor explained all the services items to me. Ease to book a services appointment. The appointment reminder is very helpful.
Excellent service and repaired on time. Communication of repair status good and was able to pick up the car.
I've been servicing all my BMw's here since 2006 with Marco. He always provide excellent service and customer service. We love coming back here.
Friendly and efficient service while I waited and got some work done in the lounge (wifi available, of course). My car came back really clean!
I've been servicing all my BMW's here since 2014. Excellent work repairs, precise maintenance (if anything additional, always openly discussed). Waiting time depending on type of work is within a reasonable time. Loaners availability are fairly good and follow up is satisfactory. Checkout process is contactless and fast.
The best BMW service center in Southern California. Very fast and get it done properly
My sales rep James could not have been more helpful. He was fantastic. Incredibly patient with answers to all my questions.
Good fast service would go back if I need work done on my vehicle. Excellent customer service
It was very nice experience. Everything was satisfactory.
Thanks John I wait more than 4 hours . Its change my plan I was late at work Anyway allover was o k
Service is relatively quick. I was there for an oil change. I waited in the lobby and was in and out within a couple of hours.
These guys were very professional and great to work with! They were very accommodating with us, since we were driving back to Colorado with the car. It was a quick and easy process, which I very much appreciate. They will be getting more of our business in the future!
Very officiant, professional and quick, I dropped my car the day before in afternoon and my car was ready next day morning
Excellent customer service... very quick and efficient! My Rep Aime was very kind, helpful and informative. I would definitely recommend Pacific BMW. Thank You!
My sales agent Neli was extremely fantastic to work with. She has a great attitude and was prompt.
I recently visited this dealer for a lease buyback, and Ray Davtyan was amazing! Raffi Ohanesian assisted, and he was super helpful. Thank you for the quick, friendly, and great service!!!
Good customer service at this dealership. I will definitely go back and also recommend thiem.
Manny was an excellent service advisor. He explained what my warranty covers and what it doesn’t. Also quoted me fair prices!
Every services were perfect! I love Pacific BMW. Mr. Ko is always happy to serve his client.
It was a fast and easy. experience, they took care of all my car needs
Manny Cruz...PERIOD! From Day 1, he has been the professional service advisor I've been looking for. Many dealerships herd you like cattle and see you as a number in a long line of disgruntled drivers. Manny has made me feel special every visit and carries a cool and calm composure throughout the entire process. I don't know how he puts up with demanding customers like myself, but he does it with a smile. Ask for Manny Cruz if you expect exceptional service on your Bimmer.
Excellent customer service. Punctual, courteous and friendly. Definitely recommend Pacific BMW service department. Just remember to make an appointment, they're always busy.
Easy pressure free experience. Gary was very helpful. The dealership was very clean & elegant. Definitely reduced inventory from past years, but still enough choices available. This is my 4th BMW purchase from Pacific BMW.
I had a quick and easy experience! My experience with Henry at Bmw of Pacific was beyond exceptional. I dropped off my car for a recall and had a few other issues and Henry said everything will be taken care of. They provided me with a loaner car and i was very happy with the service overall.
Fast, prompt customer service with much friendly staff who made the service process easy and convenient
Gilbert as always is on top of everything. He provides superior services. Pacific BMW always provides excellent customer service. Thanks.
Fast efficient and professional kept us updated and gave accurate time frame for the service would definitely recommend
My service and service writer Manny is great!!! Can always count on him for quick reliable service.
There was good communication regarding service and the status of service, clean dealership, appreciated UBER transportation
Totally satisfied they got me in and out and took care of all my concerns
The service provided by Pacific BMW is excellent, I even recommend Mr. Galo, a person who treats his clients with great respect and professionalism.
Good service. So friendly service and informative and helping great .pretty convenient location to avess
I really appreciated the speed at which Pacific BMW repaired on my X5. My service advisor is always there for me. Thank you!
Seems like there has been a lot of improvements lately. Dealership has started to use the power and convenience of technology to streamline the entire experience. Things like paying your balance from home before you pick up your car. Everything was so smooth and friendly. Manny did a great job by making the entire process painless.
Outstanding customer service. Knowledgeable and professional stuff. Fast and easy process. I’ll recommend Pacific BMW to everyone.
Service rep Gilbert Pogosyan was terrific -- courteous, efficient, informative, and very responsive in helping me with a substantial number of repairs needed on my Z4.
Excelente servicio y atencion del personal, se debe mejorar la calidad de lavado y limpieza en la entrega de lo vehiculos
Outstanding and professional service for over 25 years and taking care of our 19 BMW’s.
Excellent experience with servicing my car at the dealership on the day of my service
Excelent customer service and professionalism which surpasses my expectations Very happy with Pacific BMW and thankful to have you taking care of my car.
All employees were professional, friendly and did their best in answering questions and providing options. Arthur and Lucy did an excellent job in helping with selection and purchase of the vehicle.
Galo is my service advisor for many years and he is absolutely tops in helping me. He is courteous, always helpful and tops in customer service. He is the only one that I would use as my service advisor. Thank you.
Very professional and easy experience. I appreciate the preparation from the entire Pacific BMW team.
Outstanding customer service. Knowledgeable personal, fast and professional. I will recommend Pacific BMW to everyone who is looking for outstanding crevice and best prices.
Excellent customer service skills! Will definitely recommend. Ask for Gilbert, and he will take care of the rest!
They were extremely accommodating and quick! Ara was able to get me on my way in less than 90 mins. Got a good deal too.
Very satisfied with the overall experience and the prompt timing of getting my car back
Pleased with the service from Amie, my car was returned will all the services completed I just had one hiccup where one of my mirrors were scuffed but Amie assured me I can bring it back for the mark to be removed. Thank you
Great service, fast, professional! Everyone here is courteous and so helpful. I am definitely bringing my car back next time!
The video footage of the inspection that was sent was a great feature! Sevak(Henry) was also very helpful!
Always a great service when I come in. Always taken cared of and plenty of kind faces.
Linda was very helpful from the very start. Texts along the way were appreciated. Vanessa was great also. The work was done much more quickly than I expected. I was greeted by a friendly young man on the main showroom floor when I came to pick up my vehicle. The only unpleasant experience was the man sitting at the desk when it came time to pay the bill. He was unfriendly and only said these three things: what is your phone number, and sign here for two separate signatures. That was it. Never even looked up. No greeting and no ...
All services were awesome! Very nice customer service. Quick and accurate. Will recommend this dealer.
The representative I had was taking great care of me and everyone is so kind and friendly...
Amie Gasabyan is wonderful to work with. She's professional, courteous and prompt. She also knows her stuff.
Everyone was friendly and professional. I was given accurate information an my expectorations were met, I will return for my next service.
Quick, easy and convenient!! Amie is the best service rep and she always does an incredible job.
Very kind and professional employees helped answer all my questions, addressed all my concerned and returned my calls and texts promptly.
The representative I had was taking great care of me. He e answered all my questions
Manny was a delight to work with. I do think my brakes aren't fully serviced yet and I may need to reach back with the dealership but as far as customer support I think this dealership performs better than others that I have been to.
Very friendly, efficient, and helpful staff. Vehicle maintenance and tire replacement was done in time.
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