Customer Testimonials
Transaction was smooth and quick
I had my best experience with the lease end and a new lease service I received from Rene K. He gave me detailed information and explored different options which helped me to pick the best one for me. Highly recommended!
Bob Shehab has officially raised the bar on what it means to have a full service dealership. From helping us find the right model to setting up our phone to control the car, and even referred us to an excellent electrician to install our charger. Thank you, Bob!
Had a great experience with Pacific BMW! The service was excellent, everyone was very accommodating, and they really know their cars. Special shoutout to Adees for going above and beyond and making the whole experience so smooth. Highly recommend!
Excellent service and a fantastic deal. Pacific BMW is ready to give you a deal you won't get at other BMW dealerships. Adees (sales rep) had strong, consistent communication and facilitated the deal to get me into the exact model and color I wanted. Will definitely be coming back here for future purchases.
Great service never felt pressured. When I left I felt like I got a good deal. I want to give a special thanks to Rene for a no pressure experience!
Anna helped us find the exact model and features. She treated us well. She acted as our advocate rather than an adversary trying to sell at the highest price. Ask for her!
Great process, great deal, great guy - thanks Artur Oganyan
I had a great experience at Pacific BMW, and I especially want to thank my salesman, Adees, for making the entire process easy and enjoyable. He was professional, knowledgeable, patient, and genuinely helpful throughout the whole experience. He took the time to answer all my questions and made sure I felt comfortable without any pressure.
The customer service at Pacific BMW was excellent, and Adees went above and beyond to make sure everything went smoothly. I highly recommend Pacific BMW and especially Adees if you’re looking for a BMW and want to work with someone who truly cares about ... Read More Google - Sep 24, 2026
I just got a new XM from pacific bmw and Artur Oganyan was helping me. He was very friendly and knowledgeable, making this process easy and pleasant for me! Thanks for the help!
Excellent service! They provided everything I needed and they made sure I was satisfied with my purchase.
Really enjoyed the experience at Pacific BMW with Bob Shehab. He demystified the various different trim levels and has a deep knowledge of all things BMW. More importantly, he approached the whole process candidly, openly sharing information and his own thoughts and putting my comfort with the process at the forefront. He went above & beyond.
I had a great experience buying my new BMW X2 from Ed Gabrielyan at Pacific BMW! He was very nice to work with & was by far the most knowledgeable & helpful of the several BMW sales reps & dealerships I dealt with in San Diego & L.A. I live in San Diego & my husband & I had driven to L.A. to visit another dealership to see a car that wound up not working out for me. We decided to visit Pacific BMW on a whim since we’d driven all the way up to L.A. &... Read More Google - Sep 22, 2026
Ara was super helpful and I enjoyed my first car buying experience! Thanks again!
Nelli is the best! From the very first moment to giving the keys of my new BMW she was kind, wonderful and very nice to explain everything and do her best to make the process smoothly. Go to Glendale location, ask for her and thank me later 🙂
Ed was great! Very professional and kind! Thank you for your service and accommodations. I LOVE MY CAR 😀
Adees was the best salesperson. Explain everything thoroughly and made sure I was happy with my purchase.
I have leased a BMW X5 from Pacific BMW in Glendale and I was assisted by a sales representative Artur Oganyan. Artur was very helpful super nice, very knowledgeable and very patient with all my questions.. He tried to explain all the details I needed to know about the car prior releasing. I’m extremely satisfied with his service. I would rate his service 10 out of 10 and and I would definitely say that he is a very valuable associate of Pacific BMW
Best car purchasing experience I have ever had. My salesman Rafik was Amazing. Extremely patient and helpful knowledgeable and Streight forward. No games or switches. It was actually a pleasant experience unlike any other vehicle purchase experience I have had in the past. I’m definitely going back to him in the future.
They made the buying experience stress free.
I’ve known Bob for at least four BMW leases now, going back more than 10 years. Car salespeople tend to come and go, so it’s really nice knowing Bob is always there when I need him.
I honestly can’t remember ever having a salesperson like Bob. He simply takes care of me. He listens to what I’m comfortable paying, never makes me feel pressured, and always works to put together something that makes sense for me.
Bob is warm, sensitive, easy to deal with, and somehow makes the whole car-buying experience feel good. After all these years ... Read More Google - Sep 18, 2026
Arthur at the dealership is amazing and very helpful! Very happy with my purchase!
Great experience and excellent customer service from Sogol! She was friendly, knowledgeable, and made the entire car-buying process hassle-free. Highly recommend Pacific BMW!
Amazing experience at Pacific BMW! Renne and Greg were absolutely wonderful and made purchasing my car so easy and stress-free. They were professional, helpful, and truly went above and beyond. I’m so happy with my car and couldn’t recommend them enough! Thank you, Renne & Greg!
I had a great experience with BMW Pacific. I purchased my BMW X5 M Competition here, and the entire process was smooth and fast. The team handled everything professionally, made the purchase easy, and even included a digital license plate. Everything was excellent from start to finish. Great customer service and one of the best BMW experiences I’ve had in Los Angeles. Highly recommended!
My friend recently got a X5 from Arthur at Pacific BMW and spoke so highly of him I didn’t even think twice before calling him. Sure enough, this was the smoothest & fastest process ever. I called Arthur and went in the same day to take a look at my options. My past experiences at other dealers weren’t the greatest, I always spent 5+ hours with a lot of back and forths ending up getting any car because I was just tired. Not here. In and out in less than an hour and a half, keys in hand. Arthur ... Read More Google - Sep 17, 2026
I bought an I4 and Artur Oganyan provided an excellent customer experience! A pleasure doing business with Pacific BMW and Artur.
Huge shoutout to Ara Mikailian for making my vehicle search so smooth. He answered all my questions, worked with me on every detail, and never made me feel pressured. Top-tier customer service—I'll definitely be recommending Ara to friends and family
Had a great experience at Pacific BMW. Nelli was awesome to work with, super helpful and made the whole process easy. No pressure, no hassle. Love the new BMW, I definitely recommend Pacific BMW and especially Nelli. Ask for her you won’t be disappointed!
I had the best shopping experience with Arthur at Pacific BMW. He made everything with my car purchase go super smooth and was able to get me into the car I had been eyeing for a while. He was very helpful throughout the whole process, starting from the test drive, all the way to me leaving the lot with my brand new car.
BMW here in Glendale has always treated me well ! A special Thank you to Sogol. She does an excellent job. She will go above and beyond for all your BMW needs !
Greg Poland “GP” and the rest of the staff are top notch. I recently purchased an X1 from Pacific BMW and could not have been more satisfied. Greg was always quick to respond to messages and worked to get me the best deal. No pressure and easy to deal with. The support staff was friendly and accommodating. The tech “geniuses” there walked me through all the operations of the car with great detail. I’ve been taking my BMWs for years to Pacific for service and will continue to do so with this X1. Great experience and highly recommend.
Arthur was very approachable, honest, and direct, which made buying a car easy and enjoyable. The entire experience took less than two and a half hours, and we love our car. Thank you!
Nelli was so help and supportive, I really appreciate her and the team. I highly recommend purchasing from this location 💚.
Had an easy and wonderful experience purchasing a car for my son. Ara was amazing and found us exactly what we were looking for. Thank you Ara! Thank you Glendale Pacifc BMW!
Bob did a great job helping me out
Artur Oganyan was great, very transparent and honest, professional and knowledgeable.Definitely will recommend to visit Pacific BMW.!!!!!Thank You!!!
Ed was by far the best salesman I dealt with at several BMW dealerships in San Diego & L.A. He is so knowledgeable about the cars & was also extremely helpful & just nice to work with. He helped me find my perfect new BMW, a beautiful blue X2, & I am very happy both with my new car & my experience with Ed & Pacific BMW! I’m not sure who the person is who is named in this survey but Ed was my salesman & this review is based upon his outstanding service!
Arthur was incredible. Friendly, knowledgeable, and great to work with. He helped us get into our first BMW. He is the reason we came to the dealership, and he’s one of the main reasons we’ll be back!
Arthur is incredible. He helped us get our first BMW and was a complete pleasure to work with. We will be back, thanks in large part to Arthur.
kyle good
Artur Oganyan at Pacific BMW was amazing to work with! He was professional, knowledgeable, and made the entire car-buying experience smooth and stress-free. Excellent customer service from start to finish. Highly recommend Artur!
Big shout out to Artur Oganyan! I had such a great experience working with him! He was honest, straightforward, and never once made me feel pressured or tried to upsell me on things I didn’t need. He respected my time, answered all of my questions, and made the entire car buying process incredibly easy.
What really stood out was how attentive he was even after the sale. He continued to check in with me to make sure everything was going well with the car and that I was happy with my purchase. It’s rare to find someone in ... Read More Google - Sep 12, 2026
I went there yesterday with my family to buy a car, and had AMAZING customer service. Nelli was the one who helped me and she was super sweet and helpful! They were super quick as well and explained everything super clearly. I recommend this location.
I have been a loyal customer of Pacific BMW for over 25 years. Their sales and service associates are top notch and always go above and beyond to help. This year, I worked with Ara Mikailian on my new lease, he made the whole experience easy-peasy, from placing a custom order for my new car, to keeping me updated on the delivery timeline. I got my new car yesterday, just in time for my birthday. The paperwork was handled by Ray, which was another great experience. Both Ara and Ray got me in and out of the dealership within an hour. ... Read More Google - Sep 11, 2026
Sogol was great and really helpful in getting me into my new M340i. Overall had a solid experience and she was courteous and helpful.
We had the BEST experience at Pacific BMW. I wanted to upgrade to a new car, and as much as I loved the new X7, it was a little out of my price range. Sogol worked tirelessly looking for just the right certified pre-owned car for me, and she exceeded beyond anything I could have dreamed! I love my car so much, and my entire experience from the time I walked into the dealership to the time I walked out, from the showroom, to the test drive, to the financing office made me feel like I was a VIP. And ... Read More Google - Sep 11, 2026
I had an amazing experience working with Jerry! He helped get me into a new 7 Series and made the entire process incredibly easy and enjoyable from start to finish. Jerry was knowledgeable, responsive, patient, and incredibly helpful throughout the entire process. He answered all of my questions, kept everything straightforward, and never made me feel pressured. Everything was handled smoothly and professionally. I couldn’t be happier with the car or the experience. If you’re looking for a BMW, I highly recommend asking for Jerry. I’ll absolutely be working with him again in the future!
I want to compliment and sincerely thank the staff of Pacific BMW. Everyone was so pleasant and caring. I am especially thankful to Anna who took the time to let me check out so many cars. She made sure I got the car I wanted. Super dealership
For Google, I’d make it shorter and more personal so people actually read the whole thing while still making all three employees stand out.
⭐⭐⭐⭐⭐
Pacific BMW absolutely earned these 5 stars!
This was truly one of the best car-buying experiences I’ve ever had. From beginning to end, the level of customer service was exceptional.
Ara, who sold me the car, was outstanding. He was professional, knowledgeable, patient, and never made me feel pressured. He made the entire buying experience smooth and enjoyable and truly represented what you expect when purchasing a BMW.
I also want to recognize Rene, who ... Read More Google - Sep 9, 2026
Nelli is amazing. She answered all my questions and responded promptly to phone calls and emails. No unnecessary pressure to purchase a car which I really appreciated. She also found the exact car I wanted. It was a very stress free experience and I strongly recommend anyone interested in purchasing or leasing a BMW from the Glendale dealership, ask for Nelli.
I purchased a one-off BMW M2 G87 from the dealership and I had an excellent experience working with Thomas Kamenos, the Sales Manager, and Juan, who helped me set up the car and paired it with my phone and BMW app. Basically everyone at the dealership was friendly and everyone who I made eye contact with greeted me. I am very happy with the new “toy” and I would recommend working with Thomas if you are thinking about purchasing a BMW.
Simon its the best sale person!! Thank you so much ,thank you pacific bmw too
Customer Service is great! Always receive the best service 🙌 I highly recommend Pacific BMW
The process couldn’t have been any smoother. I saw the vehicle I wanted on their dealership website, inquired about it, showed up with my own financing, and the car was exactly as described and the price was what I paid. No fees, no predatory financing, no bs. Ara set me up with a test drive and paperwork and I walked out of the dealership satisfied with a brand new car.
Sogol was awesome! Just purchased a used IX from her and loved the experience. She was not pushy at all and was very kind. She even have us a teddy bear for our toddler. Would definitely reccomend!
Thank you so much to Ara for helping making this process so easy and hassle free. From start to finish he helped me pick the perfect car for me and I couldn’t be happier! I would highly recommend reaching out to Ara, he is amazing. Thank you Ara!
After visiting multiple BMW dealerships, Pacific BMW easily delivered the highest standard of customer service. James was outstanding—knowledgeable, patient, and incredibly accommodating from start to finish. His level of service sets a standard that other dealerships, particularly BMW of Beverly Hills, should strive to match. Highly recommend asking for James if you're looking for a new BMW!
The best experience i have ever had purchasing a vehicle to say the least . Frank went above and beyond and took me through the smoothest process of getting to obtain my 2027 M3 Competition. He always made sure to keep my updated with information with my vehicle when it was in transit to the dealer and built excitement for me each update he gave me . If you’re looking into purchasing ANY BMW AT THE PACIFIC BMW MAKE SURE TO ASK FOR FRANK !
Very smooth and easy purchase process with Frank. He made it fast and easy and I recommend him if you are looking to purchase a bmw. Thank you!
Best car buying experience ever. No games. No BS. Thank you, Arsen & Adees.
Bob was great to work with! Fair and quick to get the deal done.
Juan, the sales person was very professional and attentive.
Just wanted to thank Rafy Hatamian for his honesty professionalism and help with my purchase. He was honest from our first conversation and delivered as promised. Thank you for making my purchase enjoyable.
Today, Anna gave us another opportunity to lease a second bmw from her.she made our experience smooth and comfortable. We are looking forward to lease a third one from her soon.Thank you Anna,we appreciate your efforts dearly.
Have always had a great experience all around at Pacific BMW. Had especially exceptional service from James Kim (client advisor/sales) and Isham (finance ) recently when I needed help acquiring. another car after experiencing being hit in accident and car being totaled. Professional, efficient, and caring. Many thanks!!
I recently purchased a Certified Pre-Owned Car from Pacific BMW. Arthur, the salesperson who helped us, and the Pacific BMW team were enthusiastic, knowledgeable, courteous, kind and totally professional. They made the entire experience a pleasure.
Thank you to Arthur oganyan for helping me and my family get a car and gave us the best price if you want to get a car this would be the guy to go to 100%
We have been customers at Pacific BMW for several years. Rene K. has been our sales advisor and each purchase has been seamless, efficient, and most importantly, Rene treats you like family. He is experienced and dedicated to his clients satisfaction and truly listens and helps you find the best deal. We walked out today with the fourth car we have purchased with Rene over the last ten years and I'm sure we will be back again in the future.
Great experience buying our new to us, used car. Everyone was courteous and patient. Sogol especially took the time to show us some of the many features of this car and helped make our decision to buy very easy. Happy customers!
The service is very great at pacific BMW, especially working with Artur Oganyan. Art is very easy-going and pleasing to work with. We quickly agreed on the car through a painless while actually enjoying process.
Simon Lee is professional, kind and calm. We really appreciate all his efforts for us!
Great service and got an amazing deal !! Thank you!
They sell what to ask. No pressure and good price.
I’m an out of state buyer. Arthur made it simple. Car was ready for pick up. No surprises.
Made the purchase of my daughters X1 simple and quick---and gave a great price.
Dani Safa was extremely helpful at BMW Pacific. He made everything simple, explained the options clearly, and guided me through the process with honesty and professionalism. Great service and great communicatio
⭐⭐⭐⭐⭐ 5-Star Review for Artur at Pacific BMW
If you’re looking for a truly exceptional car‑buying experience, go straight to Artur at Pacific BMW. I’ve purchased several vehicles over the years, but working with him on my brand‑new 2026 BMW X5 was on a completely different level. From the moment I walked in, Artur delivered a level of professionalism, honesty, and customer care that is extremely rare in the car industry.
Artur took the time to understand exactly what I wanted, walked me through every detail of the 2026 X5, and made sure I felt confident and informed at ... Read More Google - Aug 23, 2026
i had an amazing experience at pacific bmw with rene! he helped us look for the perfect car and it was a long process but well worth the wait! i couldn’t be happier with the car and the experience. i’m so grateful we had the opportunity to work with rene and will absolutely be getting my next car from him! he’s the best and he worked so hard to get us the perfect deal. we couldn’t have asked for a better salesperson! thank you rene for all your help!!
Nice environment, very good service😊 The Best of the Best BMW🫶
