You’ve just been in a car accident, and now what do you do? Injuries, insurance claims, rental cars, body shops, deductibles, and on top of all of that—stress. We know how difficult and frustrating it can be to navigate through this process. At Pacific BMW, our expert staff in our BMW collision center are well versed in handling all of these facets of the claim process to get you back on the road and let you get back to what matters most in your life. You’ll be able to get your vehicle into our service center in no time, and we’ll get you back onto the road to Hollywood in no time. If you have any questions, you can contact us today, to make sure your BMW collision repairs are going to be handled by experts every time.
Only a very small percentage of the 30,000+ collision repair facilities in America are properly equipped and trained to work on modern vehicles. You can take confidence in knowing that Pacific BMW’s technicians are required to be factory trained and regularly participate in over 200+ hours of factory training every year, which makes our BMW certified collision center the right place to bring your vehicle in every time. We follow all original factory procedures and possess the special tools and equipment to provide you with a certified repair that carries a limited lifetime warranty while using the highest-quality OEM parts. Our BMW collision center is also regularly audited by BMW of North America to ensure that their rigorous standards for collision repair are being upheld so that you can trust that we take our BMW certified collision center status seriously. We can also handle your minor BMW maintenance as well; with some services you can expect from our center include:
BMWs and other modern vehicles are built to tight tolerances that require specialized equipment to perform the repair to factory standards. For example, our frame measurement tools can detect structural damage down to seven-tenths of a millimeter. At many shops, this damage can go undiagnosed, which could result in you driving an unsafe vehicle that may not react the way it was designed in the event of another collision.
Throughout the repair process at our BMW collision repair center, we provide live updates regarding the status of your vehicle. If your vehicle requires additional service, we can coordinate that as well to make this a one-stop experience that saves you time and money! And all the parts available in our BMW auto body repair shop are genuine OEM parts, which are designed to fit your model perfectly every time.
Do you own other vehicles that aren’t BMWs? Not a problem–we are equipped to work on other high-line cars as well, so don’t hesitate to schedule service today. Need an estimate fast and can’t make it out to the dealership? Contact us at (818) 552-4735 and we can have you send us photos if you are unable to come to the facility, and we can provide you with a preliminary estimate via email. Whether it’s major collision damage or a small dent that needs to be removed, we are here to help at our BMW auto body repair shop!
There are many variables beyond our control that impact how long collision repair work can take. Once we have performed our diagnosis, negotiated with your insurance (which may take 4-6 business days or longer— in some cases), and we know where the parts are coming from/when the parts will arrive, then we will provide you an “estimated” date of completion. Most importantly, you will be kept informed throughout the repair process so you are aware of when your vehicle will be done.
Yes, we have our own in-house rental agency, Skyview rentals that has brand new BMWs available to rent during your collision repairs. We direct bill to all insurance companies and offer competitive daily rates. Enterprise and Hertz are also within walking distance of the collision center.
The current supply chain issues have greatly affected how long it takes for us to get parts from BMW, especially if it’s a current year model. Rather than have your vehicle sit here without it being worked on and wasting rental car days with the insurance, you can remain with your car and we make sure all the parts arrive before the repairs. We will also do an inspection beforehand to make sure we capture as many parts needed before you come in for repairs. This entails removing a few components off your car while you wait, and then reassembling the car back together so you are back on the road. We can also review/negotiate this with your insurance as well.
It is not necessary to visit multiple body shops to get different quotes to submit to your insurance company. Furthermore, you also do not need to provide your insurance photographs or drive to one of their “preferred” shops to get an estimate. The insurance company’s goal is to close your claim as fast as possible, regardless if they give you an accurate estimate or not. If you know you want to get the vehicle repaired with us, just give us a call or make an appointment online and we can coordinate getting your insurance the information they need to process your claim accurately.
Each accident scenario is different, but it is common that even with factory-like, high quality repair work being performed that the history of this event will show up on a VIN report like Autocheck or Carfax. We do not release your repair information to anyone without your consent. This commonly shows up on a vehicle report because of your insurance sharing/selling this data. The Diminished Value (DV) is a cost a 3rd party insurance company owes you per the California Department of Insurance regulations. It is strongly recommended you contact a DV appraiser for assistance. Our body shop manager can assist you with this.
Many of the nation’s largest insurance companies have repeatedly demonstrated complete lack of regard for BMW repair procedures, using factory BMW parts for repairs, and have heavily underpaid us on labor rates and materials (below what is customary for other large insurance companies). We refuse to compromise your safety to appease an insurer. We strive to have great relations with all insurance companies, but not all carriers prioritize their policy holder’s repair quality over price. We would be happy to discuss this further with you in person to address your concerns.
If BMW did not want their vehicles repaired after a collision, the manufacturer would not invest in millions of dollars worth of tooling, parts, and training for the certified shops to be able to fix your BMW. We offer a lifetime warranty on our labor and paintwork to give you the peace of mind knowing that your car was fixed properly. We refuse to use any other parts other than brand new factory OEM (original equipment manufacturer) parts. These parts carry a 2-year warranty with no mileage restriction. Please review your warranty documentation provided with your final paperwork for exclusions.
a. We use the original estimate (if available) from your insurance as a starting point. We modify it during our damage diagnosis phase of the repairs. If no estimate exists from your insurance, we generate our own repair plan/quote.
b. Once the damage diagnosis is completed, your insurance is notified of the changes and we provide them with the updated repair quote, photos, and supporting documentation.
c. Your insurance may review this information remotely or in person, and by law, they have 3-6 business days to complete their approval.
d. Once the approval is provided, you are provided a complete breakdown of all work to be performed, which you must authorize.
e. Once the work is authorized, then we can order the parts needed and commence the actual repair work.
If you have a question not listed above, feel free to call us at 818-552-4735 or email us at [email protected] for assistance. Our manager, Andrew Batenhorst, is also available at 818-691-2590.
